Frequently Asked Questions

Why is Hanzada Designs unique compared to other brands?

Our jewelry brand specializes in creating both ready-made products and customized jewelry pieces. We are passionate about helping the community and creating positive impact through securing jobs and income for underprivileged communities by supporting their education, health and wellbeing while raising awareness on important causes such as ADHD, Autism, and Breast Cancer, Mental Health and more. Our mission is to provide unique and meaningful jewelry that celebrates individuality and spreads awareness.

How does Hanzada Designs contribute to the community?

All profits provide underprivileged communities with better education, health, and wellbeing. We started working in Ein El Sira, and have now expanded to Ezbet Khair Allah, and Mansheyet Nasser too supporting over 37 families monthly and thousands annually.

How can I customize a jewelry piece for a specific cause?

To customize a jewelry piece for a cause, such as ADHD, Autism, or breast cancer, please browse our website and look for the "Different Is Beautiful" section. There, you will find options to select cause-related symbols, colors, or engravings to personalize your piece. Feel free to reach out to our customer support team if you need any assistance during the customization process.

What materials are used in your jewelry?

We use high-quality materials, such as brass, pure sterling silver 925, gold and silver plating, and zircon, to create our jewelry pieces. Each product description on our website provides detailed information about the materials used for that specific item. Rest assured that our materials are carefully sourced and crafted to ensure durability and elegance.

How long does it take to create a customized jewelry piece?

The time required to create a customized jewelry piece can vary depending on the complexity of the design and customization options chosen. Typically, it takes 7-10 days (about 1 and a half weeks) for us to create and ship customized pieces. We strive to provide accurate estimates, and we will keep you informed about the progress of your order along the way.

Can I make changes or cancel my customized order after it has been placed?

Once a customized order is placed, it immediately enters the production process. Therefore, any changes or cancellations must be requested within 24 hours of placing the order. Please contact our customer support team as soon as possible if you need to modify or cancel your order.

Do you offer warranties on your jewelry?

Yes, we offer a warranty on all our jewelry products. Our ready-made products come with a standard warranty against manufacturing defects. Please note that the warranty does not cover normal wear and tear, or damage caused by improper use or mishandling.

Can I return or exchange customized jewelry pieces?

Due to the personalized nature of customized jewelry, we do not accept returns or exchanges unless there is a manufacturing defect or an error on our part. We encourage you to carefully review all customization details before placing your order to ensure accuracy. However, if you encounter any issues with your customized piece, please contact our customer support team, and we will assist you in finding a suitable solution.

How do you support different causes?

We actively support important causes by shedding light on each cause through creating pieces in partnership with individuals and organizations directly working with and for the determined causes.

All collections proceeds are donated to reputable organizations dedicated to research, support, and awareness for all causes accordingly ADHD, Autism, Breast Cancer, Mental Health...etc.

Your purchase not only allows you to wear a meaningful piece of jewelry, but also contributes to making a positive impact in these communities.

Can I request a custom design or collaborate on a specific cause-related project?

Yes, we welcome custom design requests and collaborations for cause-related projects. Please contact our customer support team or fill out the inquiry form on our website to discuss your ideas and requirements. We are excited to work with you to create something special.

If you have any further questions or need assistance, please contact our customer support team. We are here to help you!